Compliments & Concerns

At Sapphire Finance Brokerage, we are committed to providing you with the highest possible level of service. We value all client feedback and understand there may be times where you are not fully satisfied. If this occurs, we encourage you to contact us so we can work towards a prompt, fair, and respectful resolution.

If you would like to provide a compliment, feedback, or make a complaint, please contact us verbally or in writing via email at admin@sapphirefinance.com.au.

When contacting us, please include:
- Your full name
- Contact details
- A brief description of your feedback or complaint
- Any supporting information or relevant documents

We take all concerns seriously and aim to acknowledge your complaint within a reasonable timeframe. Our team will review the matter carefully and work with you towards an efficient, timely, and fair resolution in accordance with ASIC’s Internal Dispute Resolution (IDR) requirements.

If we are unable to resolve your complaint to your satisfaction, you may escalate the matter in writing to our Australian Credit Licence holder, Connective Credit Services Pty Ltd. We are committed to ensuring all consumers are treated fairly and with respect throughout the complaints handling process.